The Role

As a Growth Associate, you will be instrumental in building out our knowledge-sharing marketplace. You will be directly responsible for scaling our book of business of enterprise customers by connecting them to the right subject matter experts.

This role is fast-paced and highly operational, with a focus on account growth. You will spend most of your time supporting venture capital, consulting, and startup customers and connecting them with high-quality advisors. As the first point of contact for both our clients and advisors, you will work alongside our product and engineering team to translate insights into product improvements.

Ideal candidates have prior experience growing online labor marketplaces or enterprise business development and/or customer success. We are looking for candidates that are excited to face the successes and challenges of expanding client accounts and developing champion users.

What you'll do:

• Work directly with enterprise customers to service timely requests to connect with experts
• Source new subject matter experts to build out the supply side of our marketplace
• Design and execute on strategies to ensure marketplace satisfaction
• Collaborate with the product, engineering, and management teams to continuously improve the Office Hours Platform

Who you are:

• You are not afraid of ambitious goals
• You have deep empathy for users
• You are an optimist with a growth mindset
• You thrive when you truly own something
• 0-2 years of professional work experience

Benefits:

• Competitive Salary
• Healthcare, dental, and vision coverage
• New laptop and productivity tools (Superhuman, M1 Chip etc.)
• Professional development annual stipend for select online courses (e.g. Reforge, Lenny’s Product Management Bootcamp, On Deck)
• $100 monthly fitness stipend
• Flexible vacation time, regular company holidays
• Company retreats (Tahoe, Maui, Mendocino)
• Parent-friendly, remote work, and paid family leave