About the job

Making it easy to live well — whenever, wherever

At Zeus Living, we believe housing shouldn’t constrain how, where, and when you want to live. At the center of everything we do are our people—our customers, partners, and the Zeus team. That’s what our founders knew when they started Zeus Living in 2015, setting out to make renting a home easier. The goal then—and now—is to create a new, modern mode of housing, making it easy to live well—reliably, safely, comfortably, even stylishly—wherever, whenever.

We’ve grown and learned a great deal since we started. Today we’re a hardworking team of creators, problem-solvers, and strategists committed to our vision and values. Based in San Francisco and backed by Airbnb, Comcast, Bowery, and Initialized Capital, we’ve raised $125M in funding.

The Role

Zeus is looking for an Associate Product Manager with Operations and/or Customer Support experience to join our Operations Product team, one of the company’s key focus areas. You will work with the Lead Product Manager of Operations, Vice President of Operations, and other company Directors to support the execution of our product strategy. Your goal is simple: create a world-class check-in and living experience for our residents.

Our Product team is responsible for driving the product strategy for Zeus, and for ensuring that our technology teams are focused on, and delivering the biggest impact possible for the business. That includes three broad product groups: our Resident-facing product, our Owner-facing product, and our Ops Product.

This Associate Product Manager will join the Operations Product team, which is responsible for building and deploying features and products that help our Operations team with onboarding new homes, maintaining current listening, and supporting residents during their stay.

What You'll Do

• Support the launch of new features and products Influence and write portions of roadmap
• Document existing workflows, determine process improvements, get buy-in, and take action
• Collect and document requirements
• Partner with Design team to enhance UX flows
• Support the installation and maintenance of a Warehouse, Transportation, and Order Management System
• Communicate regularly with company leaders and stakeholders to ensure everyone is informed and your team remains unblocked
• Collaborate with product managers, engineers, data scientists, designers, and operations stakeholders to come up with solutions to hard problems
• Obsess over research and data to inform decisions and measure progress

What You Bring

• Some relevant working experience, preferably in Operations, or Customer Support
• An obsession with solving customer problems
• A level of comfort working with ambiguity
• An ability to drive decision making, considering inputs from many stakeholders
• A preference towards an iterative, fast-paced development style
• A tendency towards being pragmatic and flexible. You adapt your process to what's needed by the company
• Data-driven mindset and decision-making skills balanced with an ability to trust your gut for speed gains
• An ownership mentality

Our Benefits

• Zeus subscribes to the philosophy of total rewards, ensuring that our people are taken care of and supported holistically.
• Competitive base salary, plus a chance to own a part of the business via stock options
• Medical, Dental, and Vision coverage for you and your dependents
• 401(k) with a company match (100% of the first 3% you contribute, and 50% of the next 2%)
• 20 paid days off per year. After 2 years with the company, you’ll receive 30 days per year
• And many more...ask us about all of this on your first chat with the Talent team

If you are hired in the US, we will require you to prove that you have received the COVID-19 vaccine or have a valid religious or medical reason not to be vaccinated.

At Zeus Living, We Are

Transparent: honest, authentic, communication, access to info, hard truths

Humble: self-aware, ask for & accept help, inclusive, collaborative, respectful, thankful

Iterative: speedy, willing to break things, growth-minded, creative, process-driven

Human-centric: above & beyond service, surprise & delight, make things right

At Zeus Living, we believe that bringing together people who have different worldviews, personal circumstances, and experiences improves our customer service, work, environment, and one another. Diverse strengths, abilities, interests, and perspectives power the flow of innovation and creativity, which is vital to our success. We encourage people from all walks of life—all backgrounds, identities, genders, ages, races, religions, abilities, and socioeconomic statuses—to apply.

Zeus Living is an equal opportunity employer and we will provide reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

You can find more about what we offer here!