Client Sucess Manager - Remote - USA
San Antonio, Texas
Operations – General Operations /
Full Time /
Remote
FullStack is the fastest-growing software consultancy in the Americas. We help organizations like Uber, GoDaddy, MGM, Siemens, and Stanford University build distributed software development teams, and deliver transformational digital solutions. As an employee-first company, we focus on hiring the most talented software designers and developers in the western hemisphere, by creating a positive, respectful, and supportive work environment where they can achieve their greatest potential.
We’re most proud of:
*Offering life-changing career opportunities to talented software professionals across the Americas.
*Building highly-skilled software development teams for hundreds of the world’s greatest companies.
*Having delivered hundreds of successful custom software solutions, which have positively impacted the lives and careers of millions of users.
*Our 4.5-star rating on GlassDoor.
*Our client Net Promoter Score of 68, twice the industry average.
Job Brief:
The Client Success Manager provides world-class, omni-channel support to our clients (software vendors and end-user clients). This role requires a blend of customer relations, sales, and consulting skills. As a member of the Client Success team, you’ll become an expert on our product offerings (project engagements, staff augmentation, and architecture consulting) and gain deep knowledge in SaaS, software development and technology business. You'll spend your day learning about our clients’ business objectives and mission-critical technology priorities and align FullStack Labs’ product offerings to support their business technology goals. Let us be clear. This is a customer-facing, sales role. You will be responsible for growing an existing book of business, and your success in this role will be defined by your ability to increase your client’s engagement with FullStack Labs.
What You Will Do:
- Onboard new clients, and establish relationships with key stakeholders, along with members of FSL’s team.
- Manage client staffing requirements on an ongoing basis and present FullStack Lab’s professionals that are a good fit.
- Add new opportunities within your accounts to our CRM.
- Drive cross-sell, upsell and expansion opportunities within your key accounts.
- Review our available developers and match them to open roles within your assigned accounts.
- Establish and maintain relationships with key accounts via phone, email and Zoom.
- Provide ongoing support and education to clients.
- Troubleshoot any client issues and liaise with the product, sales, operations and hiring team as needed.
- Identify opportunities to improve customer experience.
What You Will Need:
- 1 Year of Experience in the technology industry, with baseline experience in Customer Service, Support, or Client Management. Previous work history as a Client Success Manager at a SaaS company is a big plus.
- College degree is required.
- Proficient computer skills required, experience with CRM preferred, along with your own computer and internet access.
- Strong interpersonal skills, with the ability to persuade and influence others.
- Strong organizational and time management skills, with the ability to multitask.
- Enthusiasm for helping and educating others.
- Interest in marketing, business, and technology.
Benefits:
- Competitive Salary.
- Paid Time Off (vacation, sick leave, maternity and paternity leave, holidays).
- 100% remote work, now and post COVID.
- The ability to work with leading startups and Fortune 500 companies.
- Health, dental, vision insurance.
- 401(k) w/ 4% match.
- Virtual company events each month.
- Ample opportunity for career advancement.
- Continuing education opportunities.
FullStack is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form, which can be provided upon request during our hiring and interview process.
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